Privacy Policy

Iron Buck Home Services (“Iron Buck Home Services,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Iron Buck Home Services collects, uses, protects, and handles personal information when you visit our website, submit a form, request an estimate, schedule a consultation, contact us by phone or email, or otherwise communicate with us.

1. Information We Collect

Iron Buck Home Services may collect information that you voluntarily provide to us, including:

• Full name
• Phone number
• Email address
• Property address or project location
• Information about your construction, remodeling, or HVAC project
• Service preferences
• Appointment and consultation information
• Information submitted through our website forms
• Communications you send to us
• Any other information you voluntarily provide

We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device type, operating system, pages visited, and general website usage information.

2. How We Use Your Information

Iron Buck Home Services may use the information we collect to:

• Respond to inquiries and requests for information
• Contact you regarding services you have requested
• Schedule consultations and appointments
• Provide project estimates
• Discuss construction, remodeling, and HVAC services
• Provide and manage requested services
• Send appointment confirmations and reminders
• Provide customer service and support
• Communicate regarding projects, estimates, appointments, or inquiries
• Send service-related communications
• Send marketing and promotional communications when you have provided the appropriate consent
• Improve our website, services, and customer experience
• Maintain business and communication records
• Protect our business, website, customers, and systems
• Comply with applicable laws and legal obligations

3. SMS and Text Message Communications

If you provide your mobile phone number and separately provide consent to receive SMS messages from Iron Buck Home Services, we may send text messages according to the type of messaging program for which you provided consent.

Depending on the consent you provide, messages may include:

• Responses to inquiries
• Consultation confirmations
• Appointment confirmations
• Appointment reminders
• Estimate-related communications
• Project-related updates
• Customer service communications
• Service-related notifications
• Special offers
• Promotions
• Other marketing communications

Message frequency may vary. Message and data rates may apply.

You are not required to consent to receive marketing or promotional text messages as a condition of requesting an estimate, contacting Iron Buck Home Services, or purchasing our services.

You may opt out of SMS communications at any time by replying STOP to an SMS message.

For assistance, reply HELP or contact Iron Buck Home Services using the contact information provided below.

After receiving a STOP request, Iron Buck Home Services will honor the request and discontinue further SMS messages from the applicable messaging program, except where additional communications are permitted or required by law.

SMS consent is voluntary and is not a condition of purchasing goods or services.

4. Marketing and Promotional SMS

If you separately opt in to receive marketing or promotional text messages from Iron Buck Home Services, we may send messages concerning:

• Construction and remodeling services
• HVAC services
• Special offers
• Promotions
• Seasonal offers
• Service announcements
• Discounts
• Other marketing communications related to Iron Buck Home Services

Marketing SMS consent is optional.

Providing your phone number does not by itself constitute consent to receive marketing text messages.

You may withdraw your marketing SMS consent at any time by replying STOP to a marketing message or by contacting Iron Buck Home Services directly.

5. Non-Marketing SMS

If you separately consent to receive non-marketing text messages, Iron Buck Home Services may send messages related to your inquiry, consultation, appointment, estimate, project, or customer service interaction.

Examples include:

• Appointment confirmations
• Appointment reminders
• Responses to inquiries
• Estimate updates
• Project updates
• Service-related notifications
• Customer support communications

Non-marketing SMS consent is separate from marketing SMS consent.

You may opt out of these communications by replying STOP.

6. Phone Calls and Voice Communications

If you provide your phone number and provide the appropriate consent, Iron Buck Home Services may contact you by telephone regarding:

• Your inquiry
• Requested services
• Consultations
• Appointments
• Estimates
• Projects
• Customer service
• Service-related information
• Marketing or promotional offers where you have provided the appropriate consent

Where permitted by applicable law and based on the consent provided, calls may be made using automated technology, prerecorded messages, or artificial/AI-generated voice technology.

Consent to receive marketing or promotional calls is voluntary and is not a condition of purchasing goods or services.

You may request that Iron Buck Home Services stop making marketing or promotional calls to you at any time by contacting us directly or informing the representative who contacts you.

7. Email Communications

If you provide your email address, Iron Buck Home Services may use it to:

• Respond to inquiries
• Provide requested information
• Communicate regarding appointments
• Provide estimates
• Communicate about projects
• Provide customer support
• Send service-related information
• Send marketing communications where you have provided appropriate consent

You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the applicable email.

8. Sharing of Information

Iron Buck Home Services may use service providers and subcontractors that assist with legitimate business operations, such as website hosting, customer relationship management, scheduling, customer service, communications, technology, and administrative support.

These providers may access information only as reasonably necessary to perform services on our behalf.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Iron Buck Home Services does not sell, rent, or exchange mobile information or SMS opt-in information for third-party marketing purposes.

We may disclose information when reasonably necessary to:

• Provide services you have requested
• Operate our business
• Provide customer support
• Maintain our website and systems
• Protect our rights and property
• Prevent fraud or abuse
• Comply with applicable laws, regulations, legal processes, or governmental requests

9. SMS Opt-In Information and Consent

Information related to your SMS opt-in, including your mobile phone number and consent to receive text messages, is treated separately from other customer information.

SMS opt-in information and consent will not be sold, rented, exchanged, or shared with third parties for their own marketing or promotional purposes.

Your consent to receive SMS messages applies only to the Iron Buck Home Services messaging program for which you provided consent.

Providing consent to Iron Buck Home Services does not authorize unrelated businesses or organizations to send you text messages.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Operate and secure the website
• Remember certain preferences
• Understand website usage
• Improve website functionality
• Analyze website performance
• Improve our services and user experience

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

11. Data Security

Iron Buck Home Services uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

12. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide requested services
• Respond to inquiries
• Maintain customer and business records
• Manage projects and appointments
• Communicate with customers
• Resolve disputes
• Protect our legal rights
• Comply with applicable legal and regulatory obligations

SMS consent and opt-out records may be retained as necessary to document consent, comply with applicable requirements, and honor communication preferences.

13. Your Privacy and Communication Choices

Depending on applicable law, you may have rights regarding your personal information, including rights to request access to, correction of, or deletion of certain information.

You may also withdraw consent for marketing communications at any time.

SMS Communications

Reply STOP to opt out of SMS communications.

Reply HELP for assistance.

Email Communications

Follow the unsubscribe instructions provided in the applicable marketing email.

You may also contact Iron Buck Home Services directly regarding your privacy or communication preferences.

14. Children’s Privacy

Our website and services are not directed toward children under 13 years of age.

We do not knowingly collect personal information from children under 13.

If we learn that personal information from a child under 13 has been collected without appropriate consent, we will take reasonable steps to delete that information.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services.

Iron Buck Home Services is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party website or service you access.

16. Changes to This Privacy Policy

Iron Buck Home Services may update this Privacy Policy from time to time to reflect changes in our business, services, technology, privacy practices, or applicable legal requirements.

When we make changes, we will update the Effective Date at the beginning of this Privacy Policy.

We encourage visitors to periodically review this page for the most current version.

17. Contact Information

If you have questions about this Privacy Policy, your personal information, SMS communications, marketing preferences, or your privacy rights, please contact us.

For SMS assistance, you may also reply HELP to an applicable text message.

Iron Buck Home Services
Privacy Policy — Effective September 4, 2026